Implementation of a new outsourcing 2.0 offer and platforms meeting the best international standards
Regional Development Vision
Attractive regional incentive framework, particularly through the employment bonus for companies based at Fez Shore
Region of Fez-Meknes: 1st pole in terms of knowledge economy and 2nd in IT and outsourcing
Overview of the sector
Offshoring represents a key sector among the six global businesses of Morocco as set out in the National Pact for Industrial Emergence of 2009. It is a promising sector for the national and regional economy likely to attract significant foreign investment and promote the creation of a significant job opportunities.
In Morocco, and for more than a decade, the State has focused on this sector through a private-public partnership strategy that has resulted in considerable growth in the sector as soon as it is launched.
Assets of the sector
Fez-Meknes region stands as an attractive pole for investors in this sector, given the following major assets:
Geographical and cultural proximity
Attractive incentive package
World Class services and infrastructure
Qualified and performing human capital
Key indicators of the sector (2019)
Sources : MICEVN, Fez-Meknes Regional Directorate of Industry, Trade, Green and Digital Economy
Regional dynamics in line with the national trend
The third largest offshoring destination in Morocco after Casablanca-Settat (57%) and Rabat-Sale-Kenitra (24%), the region of Fez-Meknes accounts today for 11% of jobs in this sector at the national level.
Along with its 36 call centers employing more than 4 400 employees, offshoring was already the leading employer in the Prefecture of Fez in 2019, which can boast several leading brands including Webhelp, Acticall/Sitel Group, Alten Delivery Center or CGI. This sector is also significantly expanding in terms of employment (+34% ANAPEC positions in 2019).
Evolution of the number of jobs in the sector (national)
Export turnover (in BMAD, national)
Ecosystem built upon 5 priority sectors
Due to the decade-old strategy, Morocco has been able to stand out in the ultra-competitive international market of offshoring and take full advantage of the growing offshore outsourcing, especially from Europe. The Kingdom has considerable structural assets for becoming a world class nearshore destination operating in high value segments and not limited to a low-cost positioning. The IPA 2014-2020 has introduced a proactive policy aimed at accelerating the development of offshoring activities through a targeted offer in partnership with the private sector, based on five sectors :
– CRM : Customer Relationship Management
– BPO : Business Process Outsourcing
– ITO : Information Technology Outsourcing
– ESO : Engineering Service Outsourcing
– KSO : Knowledge Process Outsourcing
Fez Shore, an integrated park providing world-class services
Attractive rental prices
Significant occupancy rate in the 2nd phase
Quality support services
Attractive incentive offer
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