The Region, a real pole of attraction for offshoring investments Attractive land opportunities and outstanding potential for offshoring Moroccan expertise recognized at the international level: Morocco, 30th worldwide outsourcing destination
National Development Vision

Implementation of a new outsourcing 2.0 offer and platforms meeting the best international standards

Regional Development Vision

Attractive regional incentive framework, particularly through the employment bonus for companies based at Fez Shore

An ambition by 2042

Region of Fez-Meknes: 1st pole in terms of knowledge economy and 2nd in IT and outsourcing

Overview of the sector

Offshoring represents a key sector among the six global businesses of Morocco as set out in the National Pact for Industrial Emergence of 2009. It is a promising sector for the national and regional economy likely to attract significant foreign investment and promote the creation of a significant job opportunities.

In Morocco, and for more than a decade, the State has focused on this sector through a private-public partnership strategy that has resulted in considerable growth in the sector as soon as it is launched.

A wide range of telecom services for companies operating in the offshoring sector
An Integrated Industrial Platform (P2i) meeting international standards: Fez Shore
Support structures : APEBI, AMRC, FMO, ADD, AMDIE, etc.
A qualified human capital (160 000 students per year in the region)

Assets of the sector

Fez-Meknes region stands as an attractive pole for investors in this sector, given the following major assets:

Key indicators of the sector (2019)

Sources : MICEVN, Fez-Meknes Regional Directorate of Industry, Trade, Green and Digital Economy

Regional dynamics in line with the national trend

The third largest offshoring destination in Morocco after Casablanca-Settat (57%) and Rabat-Sale-Kenitra (24%), the region of Fez-Meknes accounts today for 11% of jobs in this sector at the national level.

Along with its 36 call centers employing more than 4 400 employees, offshoring was already the leading employer in the Prefecture of Fez in 2019, which can boast several leading brands including Webhelp, Acticall/Sitel Group, Alten Delivery Center or CGI. This sector is also significantly expanding in terms of employment (+34% ANAPEC positions in 2019).

Evolution du nombre d’emplois dans le secteur (national) 2019 110000 2013 60000
Evolution of the number of jobs in the sector (national)
CA à l’export (en MMDH, national) 2019 13 2013 7
Export turnover (in BMAD, national)

Ecosystem built upon 5 priority sectors

Due to the decade-old strategy, Morocco has been able to stand out in the ultra-competitive international market of offshoring and take full advantage of the growing offshore outsourcing, especially from Europe. The Kingdom has considerable structural assets for becoming a world class nearshore destination operating in high value segments and not limited to a low-cost positioning. The IPA 2014-2020 has introduced a proactive policy aimed at accelerating the development of offshoring activities through a targeted offer in partnership with the private sector, based on five sectors :

– CRM : Customer Relationship Management
– BPO : Business Process Outsourcing
– ITO : Information Technology Outsourcing
– ESO : Engineering Service Outsourcing
– KSO : Knowledge Process Outsourcing

Flagship project

Fez Shore, an integrated park providing world-class services

They invested in Fez-Meknes region

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